Return Policy
Return Policy for Super Fan in a Can, LLC
Effective Date: April 27, 2025
- Return Eligibility
We want you to be completely satisfied with your purchase. If you’re not satisfied, we’re here to help.
- Return Window: You may return items within 30 days of delivery.
- Condition of Items: To be eligible for a return, items must be unused, unworn, and in their original packaging.
- Non-Returnable Items: Certain items may be non-returnable, such as clearance items or personalized products. These will be clearly marked on the product page.
- Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@superfaninacan.com with your order number and reason for return.
- Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Send the item back to us using your preferred shipping method. Please ensure the item is securely packaged.
Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved Returns: A refund will be processed to your original payment method within 5-7 business days.
- Restocking Fee: A restocking fee of 10% will be deducted from your refund for items returned in original condition. No restocking fee applies to damaged or defective items.
- Shipping Costs: Original shipping charges are non-refundable.
- Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
- Damaged or Defective Items
If you receive a damaged or defective item, please email us immediately at info@superfaninacan.com with your order number and a photo of the item. We will work with you to resolve the issue promptly.
- Contact Information
For any questions regarding returns or exchanges, please contact us:
Super Fan in a Can, LLC
571 Collings St SE
Palm Bay, Florida 32909
Email: info@superfaninacan.com
